Purchase, renewal & refund terms

Purchase, Renewal and Refund Terms
1. Purchases and payments
You can create and preview your invitation before purchasing. Your purchase covers the package, design, features and hosting period specified in your checkout summary or written quotation. Premium designs, additional sections and other extras may carry separate charges, which will be disclosed before payment.
Prices are in Indian Rupees (INR). The final amount payable, including any applicable taxes and compulsory charges, will be disclosed before you pay. Paid features and publishing access become available once payment is successfully verified.
Please check names, dates, venues, photographs and other invitation details before publishing. Custom design work or services outside your selected package require a separate agreement.
2. Hosting and renewals
Hosting is provided for the period stated in your purchase summary, with the expiry date shown for your invitation. Delaying publication does not automatically extend that expiry date.
Renewals are optional and require a separate payment; we do not automatically renew hosting or charge you on a recurring basis. The renewal price and extension period will be confirmed before payment. An early renewal extends your existing hosting period. If hosting has already expired, the new period will be specified in the renewal quotation.
Your public invitation may become unavailable after hosting expires. Purchasing additional features does not extend hosting unless an extension is expressly included. Please retain copies of any content you wish to keep.
3. Cancellations and change-of-mind refunds
If you change your mind, contact us within seven calendar days of purchase. We offer a full refund where the invitation has not been published, paid services have not been used, and any separately commissioned custom work has not begun.
Once an invitation has been published or paid services have been used, we generally do not offer change-of-mind refunds. Event cancellation, postponement or unused hosting time does not automatically qualify for a refund. This restriction does not affect refunds or other remedies required by applicable law.
For separately commissioned custom work, any cancellation charges must have been disclosed and agreed in advance and must reflect work actually completed.
4. Payment errors and service problems
Duplicate payments and incorrect charges will be investigated, and any excess amount collected will be refunded.
If a paid service is not delivered, is materially different from what was agreed, or has a significant defect, contact us promptly. We will investigate and provide an appropriate remedy, which may include a correction, a hosting extension, or a partial or full refund. Any refund or remedy required by applicable law remains available.
5. Requesting a refund
Contact kirtis.words@gmail.com with your order reference, payment reference and a brief explanation. Never send your card details, passwords or OTPs.
Approved refunds will be initiated without undue delay to the original payment method wherever supported. We will confirm initiation; the time taken for funds to appear depends on the payment provider and your bank.
6. Changes and consumer rights
Updated prices and terms apply to future purchases and renewals and do not retrospectively reduce benefits already purchased. Nothing in these terms excludes or limits your rights under applicable consumer protection law.
The consumer-rights exceptions reflect India’s Consumer Protection (E-Commerce) Rules. Refund timing is intentionally flexible because Razorpay’s processing times depend on the refund method and banking partners.